Customer Success Representative

//Customer Success Representative
Customer Success Representative 2022-07-13T05:54:11-07:00

Seeking Customer Success Representatives to Join Our Team!

Whoever said “all customer support positions are the same” hasn’t met the team at Principle Funding Group!

We go above and beyond to ensure our customers receive the time, dedication, and quality level of service they deserve.

Are you passionate about customer care?  Then maybe it’s time to consider a career in Customer Success!

Principle Funding Group is one of the nation’s leading hard money lenders and providers of proven turn-key real estate investment systems. We care about our customers and realize the value that the people on our team provide in helping us accomplish our mission and vision.  It’s because of our drive to provide outstanding service that we’ve decided it’s time for us to welcome new team members to the family!

We are looking for someone whose looking for more than just another customer service position.

Client Services

  • Receives inbound calls, responds to chats and emails
  • Determines the customer’s need and quickly and efficiently provides a resolution
  • Educates customers who are interested in learning more about the program and sets clear expectations for a successful experience
  • Educates customers on additional services offered, upgrades, and performs contract extensions
  • Places outbound calls to welcome new customers to the program and discuss loan viability of existing customers after they’ve submitted a loan application
  • Sets expectations for customers regarding next steps
  • Places property evaluation orders with real estate agents nationwide
  • Helps determine the after repair value of properties by performing a property analysis, communicates that value to prospective borrowers

Communication Skills

  • Excellent written and verbal communication skills
  • Exhibits a strong phone presence, not afraid to have tough conversations when needed
  • Demonstrates the ability to remain energetic, optimistic, and enthusiastic at all times

Qualifications

Required Qualifications

  • 1+ years of experience in a CSR/collections role
  • High school diploma or GED equivalent
  • Proficiency in MS Office

Preferred Qualifications

  • Comprehension of mortgage lending terms
  • Experience working with banking software

Interested in applying?

Contact us at careers@principlefundinggroup.com today!